Send us a message

Audien Hearing

If you have a damaged or defective item, please contact us right away&#xA0;<a href="https://app.sendhark.com/new/6650a3e4b68f2c8f9cff2890">here</a>. Please include your order number, photos, and a description of the issue or damage.

If you have a damaged or defective item, please contact us right away here. Please include your order number, photos, and a description of the issue or damage.

What do I do if I have a damaged or defective item?

Returns

Who is Audien Hearing?

How long will it take to get used to my hearing aids?

Over-the-counter hearing aids vs Prescription hearing aids

In-the-ear hearing aids vs behind-the-ear hearing aids

Will these help with my Tinnitus?

How do I perform a listening exercise, and what are they?

Do your hearing aids have bluetooth?

What is the typical lifespan for Hearing Aids?

Hearing Aid Tutorial Videos

About Audien Hearing Aids

When can I expect my order?

How do I track my order?

What is your shipping policy?

Are hearing aids covered by insurance?

What is your Priority Processing Policy?

Do you ship internationally?

What if I need to change my order’s shipping or billing address?

What should I do if an item is missing from my order?

What if my package says delivered, but I never received it?

How do I cancel my order?

Why is my discount code not working?

Orders & Shipping

What is your return policy?

How do I make an exchange?

What's your policy for accessory pack refunds?

What if my refund hasn't showed up in my account yet?

What's your policy for ear cleaner refunds?

How to charge the Atom Series?

How to replace the Atom Series wax guards?

How to adjust the volume for the Atom Series?

What is that little thing sticking out on the hearing aid?

What are the different modes for the Atom Series?

How to put the Atom Series in my ear?

What is included with the Atom?

What is included with the Atom Pro?

Atom Series

How to charge the Atom 2?

How to charge the Atom Pro 2?

What is included with the Atom 2?

How to replace the Atom 2 Series wax guards?

How to adjust the volume on the Atom 2 Series?

What are the different modes for the Atom 2 Series?

How to put the Atom 2 Series in my ear?

What is included with the Atom Pro 2?

Atom 2 Series

How to charge the ION?

How to replace the Ion wax guards?

How to adjust the volume for the Ion?

How do I adjust the volume of my Ion Pro?

What are the different modes for the Ion?

How to put the Ion in my ear?

How do I select the best hearing profile?

Does the Ion have Bluetooth and streaming?

Will my phone work with the Ion Pro?

What is the difference between Hearing Profiles and Environmental Modes?

Does the ion Pro have a microphone for taking hands-free phone calls?

What Are Transparency Settings and How Do I Change It?

What is the connection range of the Ion Pro hearing aids?

ion Series (Behind the Ear)

Why am I hearing feedback or whistling with my hearing aids?

Why is one of my hearing aids draining faster than the other?

My hearing aids don't seem to be the right size

How do I find the right eardome size?

Why am I hearing background noise with my hearing aids?

Why am I hearing muffled sounds with my hearing aids?

Common Troubleshooting Questions

Audien Hearing Accessory Pack

Audien Ear Relief Drops

Audien Ear Cleaner

Atom Charger Replacements

Maintenance Pack

Audien User Manuals

User Manuals

What is the Audien Hearing Protection Plan?

What is the Audien Hearing Warranty?

What's the difference between the Audien Protection Plan vs Retail Company Protection Plan?

Warranties and Protection Plans

What do I do if I have a damaged or defective item?Updated 2 months ago