What is your shipping policy?Updated 2 months ago

Tracking information will be provided once our team has processed your order and prepared it for shipping. 

Tracking information can take a few days to populate depending on when our shipping carrier picks up packages from our warehouse.

Priority shipping means your order will be processed and fulfilled before regular orders.

Once orders are fulfilled and populate with tracking information, they typically arrive within 3-5 days. Delays are out of Audien Hearing's control and Audien is not responsible for such delays.

If we are unable to verify a customer's address through our shipping software, we will reach out  via email in order to get this information updated. If we are unable to reach said customer within 10 days of purchase, we will cancel the order and refund the transaction immediately.

If you have any questions about your orders delivery, please contact us here.