When can I expect my order?
We ship all orders within 24-48 hours of receiving them! On average, our product is delivered within 3-7 business days. If you have any questions about your order, please contact us here.
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Orders & Shipping
Find details on order processing, shipping times, and tracking your Audien Hearing products.
How do I track my order?
To track your order, please click here and enter the same email you used when placing your order. If you have any questions about your order's delivery, please contact us here.
What is your shipping policy?
Tracking information will be provided once our team has processed your order and prepared it for shipping. Tracking information can take a few days to populate depending on when our shipping carrier picks up packages from our warehouse. Priority ship
Are hearing aids covered by insurance?
No, but we do accept FSA and HSA cards for payment at checkout!
What is your Priority Processing Policy?
Priority processing is non-refundable. Priority processing places a customer's order at the top of Audien's fulfillment list, ensuring their package is processed and prepared for shipping before non-priority processing customers. This does not genera
Do you ship internationally?
We currently only offer shipping within the United States. We apologize for any inconvenience this may have caused and hope to expand our shipping services worldwide in the future.
What if I need to change my order’s shipping or billing address?
If you need to alter your orders billing or shipping information, please reach out to us right away here and include your order number and the information you’d like to update. Based on our fast processing times we can’t guarantee that your order wil
What should I do if an item is missing from my order?
If an item is missing from your order, please reach out to our support team right away by clicking here. Please include your order number and description of the missing item.
What if my package says delivered, but I never received it?
If your order says that it was delivered but you haven’t received it, please wait an additional 3 business days from the time it was marked delivered. In many cases packages can show up after being marked delivered due to carrier error. If your order
How do I cancel my order?
If you’d like to cancel your order, please contact our support team right away by clicking here with your order number. Due to our fast processing times, we can’t guarantee that we’ll be able to cancel your order but we will try our best to make thin
Why is my discount code not working?
If you’re having issues with a discount code, please contact our support team here. Please include the promotion code you are trying to use and a description of the issue.