Explore support resources, setup help, and tips for using the Audien ION hearing aids.
To charge your new ION BTE hearing aids, start by ensuring that your portable charging case is fully charged. Simply plug the USB-C cable into the charging port and connect the charging adapter to an outlet. If this is the first time you're charging
You may click on this link to watch a video on how to perform the steps explained above:
To lower the volume, press this part of the button:. To Increase the volume, press this part of the button:. To watch a video about this, you can press on the video title here: How To Adjust Audien Ion Volume
To adjust the volume, go to the Sound settings on the bottom left of the app. Then, you can tap the (+) or (-) sign on the volume control interface to increase or decrease the volume. How else can I change the volume?. You can also change the volume
The “pull line” or “removal antenna” is solely meant for removing the hearing device from your ear. It can be removed without affecting any other components of the hearing aid but we recommend it stays attached for easy removal.
To change between the four environmental modes on your Audien BTE, you only need to press and hold the volume up button for three seconds and then listen for the number of beeps that follow. The beeps will tell you which mode you're currently on. He
To put the Ion Series hearing aids in your ear we recommend pulling up on your ear to open it up and then using the pull wire to place the device into your ear.
Selecting the best hearing profile for you is easy!. On the Home page of your app, navigate and tap the option "Device" on the bottom. Tap on "Update" which can be seen beside "Hearing Profile. Once you see the different Hearing Profiles, simply list
The original ion does not have Bluetooth or streaming capabilities but the ion Pro sure does!. Some of they key features of the Ion Pro are:. Bluetooth video/music streaming ✔. Phone call answering ✔. Customer hearing profiles ✔. App-controlled ✔. Ap
The Ion Pro works with many phones. To ensure the smoothest operation, however, we recommend using a smartphone with the following operating system specifications:. 1. iPhone 11 - 15 (iOS 13+). 2. Samsung Galaxy S20 - S24. 3. Any other Android device
Hearing Profiles. The Hearing Profile is a feature that calibrates the frequency of the hearing aids to match the user's level of hearing loss. Upon setting up the device, the user will undergo the Hearing Profile listening test by going through the
Yes— it works just like AirPods!. The Ion Pro has four microphones on each hearing aid. It can be seen encircled red on the picture below:. Having these many microphones ensures that you are heard when on a phone call, and it also enables the Multidi
The Transparency Setting is a feature that enables the user to hear more or less of the outside world while streaming media or phone calls through the Ion Pro hearing aids. It functions as a sound filter, controlling how much of the surrounding noise
The connection range limit between your hearing aids and your smartphone (where the app is) is around about 10 feet. This is the maximum range between them that would still allow the user to maintain a connection when using Bluetooth for streaming or