Need to return a product? Get information on our return policy, eligibility, and the step-by-step process.
We offer a 45-day return policy from the day you receive your order. If you'd like to return your device, just request a return within the 45-day window, and we’ll provide a prepaid return label via email. The return package must be accepted by the p
We’re happy to replace items if they arrive defective or damaged. If you need an exchange for the same item, just click the link here to contact us, and our team will guide you through the process. Please include your order number and a description o
The accessory packs are not refundable if they have been opened and the seal has been broken. Any unopened accessory packs can be returned within the 45 day return policy stated above, but customers will be required to pay for return shipping (unless
If you haven’t received your refund yet, here are a few steps to check:. Double-check your bank account—sometimes transactions take a little longer to appear. Check with your credit card company—refunds may take a few days to officially post. Reach o
Ear cleaning kits are refundable within 45 days if they are unopened. They must be returned in with the original plastic seal intact in order to qualify for a refund. Any opened packages are non-refundable.
If you have a damaged or defective item, please contact us right away here. Please include your order number, photos, and a description of the issue or damage.